Return eligibility
Return requests should be made within 14 days of delivery. Items must be unused, unworn, unwashed, with tags attached and in the same condition received.
Support policy
Returns & Cancellations
Clear return rules for shirts, replica jerseys, fanwear and supporter merchandise.
Final sale items
Personalised shirts, customised items, worn garments, washed garments, damaged-by-customer items and clearly marked final sale products are not eligible for return unless faulty.
Damaged or incorrect items
If something arrives damaged, defective or incorrect, contact support with your order number, checkout email, photos of the item and photos of the packaging or shipping label.
Cancellations
Orders can usually be cancelled only before fulfilment begins. Once an order is being packed or shipped, cancellation is no longer guaranteed.
Return shipping
Customers are responsible for return shipping unless the return is due to an error, damaged item or incorrect item. Original shipping, duties and customs fees are not refundable unless required by law.
Refund timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Banks and payment providers can take 5-10 business days to show the refund.